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RETURN POLICY

Refunds, Returns & Warranty Policy

Last Updated: June 2026

At GB Appliances, we aim to provide quality appliances and excellent customer service. This policy outlines your rights and our procedures regarding returns, refunds, deliveries and warranties.

1. Change of Mind Returns

In-Store Purchases & Customer Collections

All appliances purchased and collected in-store are sold as seen.

We do not offer refunds, exchanges or credit notes for:

  • Change of mind.

  • Incorrect choice of appliance.

  • Incorrect measurements.

  • Failure to check dimensions before purchase.

  • Appliances that do not fit through doorways, hallways, staircases or into the intended installation location.

This does not affect your statutory rights where goods are faulty, not as described, or unfit for purpose.

2. Online, Telephone & Social Media Orders

Customers purchasing goods online, by telephone, or through social media with delivery may have cancellation rights under the Consumer Contracts Regulations 2013.

You must notify us in writing within 14 days of receiving your order if you wish to cancel.

Returned goods must:

  • Be complete with all accessories, manuals and fittings.

  • Be returned in a clean condition.

  • Show no signs of misuse or damage.

  • Be available for collection if collection is arranged.

Customers are responsible for return or collection costs unless the item is faulty or incorrectly supplied.

Where goods have been handled beyond what is necessary to inspect them, we reserve the right to make deductions from any refund to reflect any reduction in value.

We reserve the right to deduct:

  • Delivery charges.

  • Collection charges.

  • Recovery charges.

  • Redelivery charges.

  • Any reasonable costs incurred as a result of cancellation after dispatch.

This does not affect your statutory rights.

3. Delivery & Collection

Customers must inspect goods upon delivery or collection.

Any damage, missing parts or cosmetic issues must be reported within 48 hours of delivery or collection.

Claims reported after 48 hours may be refused where we are unable to verify that the issue existed at the time of delivery or collection.

Risk in the goods passes to the customer:

  • Upon collection by the customer or their representative.

  • Upon successful delivery and acceptance of the goods.

We are not responsible for damage occurring after this point.

4. Failed Deliveries

If delivery cannot be completed due to:

  • Insufficient access.

  • Customer absence.

  • Incorrect address information.

  • Customer refusal to accept delivery.

We reserve the right to charge for:

  • Original delivery costs.

  • Redelivery costs.

  • Collection costs.

  • Any additional costs reasonably incurred.

5. New Appliance Warranty

All new appliances supplied by GB Appliances include:

28-Day GB Appliances Warranty

For the first 28 days from the date of delivery or collection, any verified manufacturing fault will be remedied by repair, replacement or refund at our discretion.

Manufacturer Warranty

After the initial 28-day period, all warranty claims must be made directly with the manufacturer under their warranty terms and conditions.

Manufacturer warranty periods vary by brand and model.

6. Refurbished Appliance Warranty

Unless otherwise stated, all refurbished appliances include a 12-month parts and labour warranty.

This warranty covers mechanical and electrical faults arising from normal domestic use.

The warranty does not cover:

  • Cosmetic marks, scratches or dents.

  • Accidental damage.

  • Misuse or neglect.

  • Commercial use.

  • Power surges.

  • Limescale damage.

  • Blockages.

  • Foreign objects.

  • Improper installation.

  • Damage caused during transport after customer collection.

  • Unauthorised repairs or modifications.

  • Routine maintenance requirements.

Any appliance repaired, modified or dismantled by an unauthorised third party will void the warranty.

7. Warranty Claims

To make a warranty claim, customers may be required to provide:

  • Proof of purchase.

  • Photographs or videos of the fault.

  • Access for inspection or testing.

Customers must allow GB Appliances a reasonable opportunity to inspect, repair or replace the appliance before arranging any third-party repairs.

Costs relating to unauthorised repairs will not be reimbursed.

8. Faulty Goods

Where a fault is confirmed, GB Appliances reserves the right to choose the most appropriate remedy, including:

  • Repair.

  • Replacement.

  • Partial refund.

  • Full refund.

Any replacement appliance supplied may be of equivalent specification and value.

9. Customer Responsibilities

Customers are responsible for ensuring:

  • The appliance is suitable for their needs.

  • The appliance will fit the intended location.

  • Adequate delivery access is available.

  • Suitable electrical, plumbing, gas and ventilation connections are available.

Orders cancelled because an appliance does not fit, cannot be installed or adequate access is unavailable may be subject to delivery and collection charges.

10. Limitation of Liability

To the fullest extent permitted by law, GB Appliances shall not be liable for:

  • Food spoilage.

  • Loss of earnings.

  • Business interruption.

  • Installation costs.

  • Removal costs.

  • Reinstallation costs.

  • Third-party contractor fees.

  • Indirect or consequential losses.

Nothing in this policy excludes or limits any rights that cannot be excluded under UK consumer law.

Contact Us

GB Appliances

Email: info@gbappliancesltd.com

For all returns, warranty claims and customer service enquiries, please contact us before returning any appliance.

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